Welcome to the official Rules page for The Pokies 114. We are committed to transparent, fair and secure play. Our team has tested account opening, deposits and withdrawals and compiled these rules so you understand your rights and responsibilities while using our platform. This page explains in clear terms how our service operates, how we handle funds and promotions, and what we will do if rules are breached or systems fail.
These Rules and Terms of Use ("Terms") are a legal agreement between you, the player, and The Pokies 114 (the operator). By registering or using our platform you accept and agree to the Terms in full. If you do not agree, do not create an account and do not use our services.
Our company is registered and operates under the registration information we publish in our account area and public pages. The Pokies 114 holds the appropriate licences and complies with the regulatory framework adopted by our licensing authority. We follow best practices in the gaming industry to provide a secure and competitive gaming experience.
We may update these Terms from time to time. We will notify registered players of material changes where required. Continued use of the platform after changes indicates acceptance of the updated Terms.
Only eligible players may register and play at The Pokies 114. Eligibility requirements include:
We take responsible gambling seriously. If you or someone you know needs help, you must use the self-exclusion, deposit limits and session limits tools available. Our support team can assist with limit settings and self-exclusion requests. We may also impose limits where we believe that gambling behaviour indicates risk of harm.
When you create an account with The Pokies 114 you will provide personal information including your name, date of birth, email address and telephone number. All information must be accurate and up to date. We reserve the right to request documentation to verify identity, age and address. Refusal to supply requested documents may prevent you from using the platform or receiving withdrawals.
Accounts must be used by the named person only. Sharing account credentials, letting another person play under your account or creating accounts for other people is strictly prohibited unless explicitly authorised by us in writing.
To comply with anti-money laundering (AML) and combating the financing of terrorism (CFT) requirements, we perform Know Your Customer (KYC) checks. Typical verification documentation includes government-issued ID, proof of address and proof of payment method. Our verification steps are proportionate to the risk and may vary depending on payment type and transaction size.
We will keep copies of verification documents in accordance with applicable laws and our privacy obligations. We will only use them for identity verification, fraud prevention and regulatory compliance.
We accept a variety of payment methods. When you deposit funds to your account you confirm that you are the legitimate owner of the payment instrument. Deposits must be made in your name and transfers that suggest third-party funding may be rejected.
Our standard approach to deposits is:
We may temporarily hold or reverse deposits if we suspect fraud, chargebacks, or other irregular activity. We urge you to review your payment provider's terms and fees because third-party fees may apply.
We understand that timely withdrawals are important. Our internal processing times vary by method and compliance requirements. Our tests show that straightforward withdrawals on approved accounts are typically processed within the times listed in the table below. However, verification and regulatory checks can extend processing times.
| Method | Typical Internal Processing Time | Typical Total Time to Receive Funds | Notes |
|---|---|---|---|
| PayID / Bank Transfer | 0–48 hours | Within 24–72 hours | PayID often same-day where banks support instant transfers; bank processing may vary. |
| Credit / Debit Card | 24–72 hours | 3–10 business days | Cards may involve issuer checks and processing delays. Withdrawals may be returned to the card in line with card network rules. |
| E-wallets | 0–24 hours | Within minutes to 48 hours | E-wallet speed depends on provider and verification status. |
Where a withdrawal is rejected by your financial institution and funds are returned to us, we will contact you and help arrange an alternative payout method. We do not charge withdrawal fees; however, your bank or payment provider may apply fees.
To protect against money laundering, some withdrawals require wagering of deposited funds. Our standard policy requires a minimum playthrough of the deposited amounts before processing a cash withdrawal. For example, PayID deposits typically require a 1x playthrough and Credit Card deposits a 3x playthrough unless otherwise stated. These requirements are applied to mitigate risk and comply with AML obligations.
Bonuses and promotions are a feature of our platform but come with specific rules. We test promotions for fairness and clarity and publish the full terms of each offer. Generally:
Examples: If a bonus requires 20x wagering of the bonus amount and you receive a $10 bonus, you must wager $200 on eligible games before withdrawal of bonus-related winnings is permitted. Wagering contributions vary by game type and will always be stated in the promotion details.
All players must play fairly and in good faith. The following conduct is prohibited:
If we detect prohibited conduct we may void bets or winnings, suspend accounts and withhold funds pending investigation. Our investigations rely on transaction logs, RNG audit trails, and other system evidence. Where appropriate, we will cooperate with law enforcement or regulatory bodies.
Occasionally, software or network malfunctions can affect games. If a game behaves unexpectedly or a technical error occurs, you must not attempt to exploit the situation. We will investigate any incident promptly. Our approach is:
We reserve the right to void bets or round results where a malfunction gives an unfair advantage. Decisions will be recorded and communicated when possible.
We may suspend or close accounts and withhold funds where we reasonably suspect breaches of these Terms, fraud, money laundering, or other criminal activity. Examples of actions that may lead to suspension or closure include multi-accounting, chargeback abuse, identity fraud and promotion abuse.
Where an account is closed for breach, we will provide a summary of the reasons. We retain the right to pursue legal or criminal remedies where losses have occurred as a result of fraudulent behaviour.
We aim to resolve disputes quickly and fairly. If you have a complaint, contact our support team with full details and relevant evidence. Our internal complaints process includes an initial review, an investigation and a formal response outlining the outcome and any remedial action.
If a dispute cannot be resolved internally, you may escalate to the relevant licensing or regulatory authority in your jurisdiction. We will cooperate with independent investigations and provide evidence in accordance with legal and regulatory obligations.
We collect and process personal data to provide services, comply with legal obligations and prevent fraud. Our Privacy Policy explains what data we collect, how it is used and your rights regarding that data. We implement appropriate technical and organisational measures to protect personal data and retain information only as long as required by law or business needs.
We tested the onboarding, deposit and withdrawal processes across multiple payment methods and found the following:
We will act to resolve issues and to provide evidence of transactions on request. Our support team documents interaction and maintains records to ensure transparency.
Example A — Bonus Wagering: You deposit $50 via Credit Card and receive a $20 bonus with a 10x wagering requirement on the bonus amount. You must place $200 in eligible wagers (20 x $10) before withdrawing winnings that arise from the bonus. Game contributions and maximum bet limits while wagering will be specified in the bonus terms.
Example B — Verification Hold: You request a $1,500 withdrawal. We ask for ID and proof of address. You provide clear documents within 48 hours; we process the withdrawal after verification is complete. Delays may occur if documents are unclear or additional checks are required.
We may amend these Rules to reflect operational changes, regulatory updates or improvements to our product. Where a change materially affects your rights we will notify you through the account message centre or by email. Your continued use of the platform after notification of changes will constitute acceptance of those changes.
Our goal at The Pokies 114 is to deliver a fair, transparent and enjoyable gaming environment. We balance player convenience with regulatory and security obligations. If you have questions about any rule on this page, or if you need help with account verification, deposits, withdrawals or a complaint, contact our support team through the channels listed in your account area. We will log and respond to each complaint and seek resolution in a timely manner.
We regularly review system logs, game RNG performance and payment partner operations to maintain high standards. Our audit processes and compliance program are designed to protect players and ensure the integrity of outcomes on our platform.
In summary: be truthful when registering; keep your account secure; only use payment methods in your name; comply with verification requests; do not abuse bonuses or exploit system faults; and play responsibly. We will do our part to process deposits and withdrawals fairly and promptly, investigate suspected breaches, and support you if issues arise.
These Rules form the basis of our relationship with players. They are designed to keep The Pokies 114 safe, compliant and enjoyable for all eligible users. We thank you for choosing to play with us and encourage you to read the full Terms and specific promotion conditions before participating.
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